Return, Refund & Shipping Policy
Returns & Exchanges
We’re happy to offer returns or exchanges on unworn items within 5 days of delivery (except for made-to-order and clearance sale items). Just ensure the product is unused, unwashed, and in its original packaging with tags.
- Made-to-order or customized products cannot be returned.
- Sale items are non-returnable but can be exchanged once (e.g., Clearance Sale, PayDay Sale).
- If you receive a damaged or incorrect item, we’ll exchange it for free or issue a refund after deducting return shipping charges.
- Exchanges are only for size-related issues and will be processed after inspection.
- The first exchange is free. ₹300 per item fee applies for further exchanges.
- A return fee of ₹150 applies for one item. ₹100 will be added for each additional item.
How to Request a Return/Exchange?
- Email: support@shopkshm.com or call +91 7827270004
- Log into your account on our website to raise a request.
- We’ll arrange pickup if your pincode is serviceable. Otherwise, self-ship the item.
- Pack securely with Order ID and mobile number; item must be unused with all tags intact.
- Pickups attempted within 48 hours, maximum two attempts.
- Self-ship address:
Core Asana Warehouse, E-189, Basement, Sector-56, Sushant Lok-2, Gurgaon, Haryana-122011
Mobile: +91 7827270004
Note: Please share tracking details after shipping.
Refund Policy
- Refunds processed within 3–5 business days after receiving and inspecting the return.
- Prepaid refunds go to the original payment method.
- COD refunds are issued as store credit (valid for 90 days).
- Shipping, COD fees, store credits, and handling charges are non-refundable.
- Ineligible returns won’t be refunded and will be sent back at customer’s expense.
- Failed transaction refunds due to payment gateway errors take 3–7 business days.
Cancellation Policy
- Orders can be canceled within 24 hours if not shipped.
- If canceled before dispatch, refund is processed within 3–5 business days.
- We reserve the right to cancel due to stock issues, pricing errors, fraud suspicion, or delivery restrictions.
- If we cancel the order, a full refund is issued.
Customer Support
- 📩 Email: support@shopkshm.com
- 📞 Call/WhatsApp: +91 7827270004
- 📲 Instagram: @kshm.earth
- ⏰ Support Hours: 10 AM – 7 PM (Response: 24–48 working hours)
If you received a damaged or incomplete package, send photos and an unpacking video within 24 hours.
If marked delivered but not received, contact us within 24 hours.
Terms & Conditions
- We may reject returns/exchanges not complying with policy terms.
- Fraudulent or abusive behavior may lead to order restrictions or legal action.
- Customer must return products in original condition with tags and documents.
- We’re not liable for return loss/damage if customer arranges shipping.
- By purchasing, you agree to all policy terms.
- Refunds are not our responsibility if incorrect bank details are provided.
- If confirmed delivered but not received, contact us within 24 hours.
- Refund eligibility is confirmed via email and processed in 3–5 days (or longer in exceptional cases).
- We may update the policy at any time without notice.