FAQs

Orders can be changed or cancelled before they are shipped. To request, contact our customer support team at support@shopkshm.com. If the order has already been shipped, we will not be able to cancel it. However, you can initiate an exchange or return after receiving the product.

If you receive an incorrect or defective item, please reach out to us within 48 hours of delivery at support@shopkshm.com. Provide your order number and photos of the item for swift resolution.

To initiate an exchange or return, Please connect with our customer support team. Alternatively,

1. Visit the Returns and Exchanges page on our website.
2. Enter your order details and follow the instructions.

Pack the item securely and send it to the provided return address.

Please note: Exchanges are subject to stock availability.

Once your return is processed, you will receive an email confirmation. You can also check the status under My Account in your Kshm account.

• For online purchases, refunds will be issued to your original payment method or as store credit within 24Hrs after receiving the return product to our warehouse.
• For Cash on Delivery (COD) orders, refunds will be issued as store credit or to your original payment method.

• Items must be returned in their original packaging, with tags intact.
• Items must be unworn, unwashed, and in their original condition.
• Returns must be initiated within 5 days of delivery.
• Customized products are not eligible for return.

Yes, we now offer global delivery.