Returns & Exchanges
We offer easy and hassle-free returns and exchanges.
- Eligible for returns/exchanges within 5 days of delivery.
- The 1st exchange is free. ₹300 per item fee applies for further exchanges.
- For returns, a nominal fee of ₹150 applies. If more than 1, ₹100 for each additional item.
- Customized pieces not eligible for return /exchange.
- Free return or refund for wrong/damaged item.
How to Book a Return/Exchange?
- Once you raise a return request using the button above, we’ll arrange a pickup if your pincode is serviceable.
- If not, you can self-ship the item.
- Pack it securely with your Order ID, original tags & phone number.
- Pickup will be attempted within 48 hours (max 2 tries).
- Self-ship address:
Core Asana Warehouse, E-189, Basement, Sector-56, Sushant Lok-2, Gurgaon, Haryana-122011
Mobile: +91 7827270004
Note: Please share tracking details after shipping.
Refund
- Refunds processed within 3–5 business days after receiving.
- Prepaid refunds go to the original payment method.
- COD refunds are issued as store credit (valid for 90 days).
- Ineligible returns won’t be refunded and will be sent back at your cost.
- For failed payments, refunds take 3–7 business days.
Customer Support
- Email: support@shopkshm.com
- Call/WhatsApp: +91 7827270004
- Instagram: @kshm.earth
- Support Hours: 10 AM – 7 PM(Response: 24–48 working hours)
If you received a damaged or incomplete package, send photos and an unpacking video within 24 hours.
If marked delivered but not received, contact us within 24 hours.
Terms & Conditions
- We may reject returns, exchanges, or refunds not complying with policy terms.
- Fraudulent claims, repeated returns, or policy misuse may lead to order restrictions, account suspension, or legal actions.
- We’re not liable for return loss/damage if customer arranges shipping.
- By purchasing, you agree to all policy terms.