Returns & Exchanges

We offer easy and hassle-free returns and exchanges.

Eligibility & Fee Structure:

  • You can request a return/exchange within 5 days of delivery.
  • Your first exchange is free, after that, exchanges cost ₹300 per item.
  • For returns, a fee of ₹150 applies for the first item and ₹100 for each extra item.

Important conditions:

  • Customized pieces not eligible for return /exchange.
  • Products exchanged once are not eligible for return.
  • Free return or refund for wrong/damaged item.

How to Book a Return/Exchange?

Pickup & self-ship process:

  • To Book a Return or exchange, kindly email us at support@shopkshm.com with your order number.
  • Once you raise a return request using the button above, we’ll arrange a pickup if your pincode is serviceable.
  • If not, you can self-ship the item.
  • Pack it securely with your Order ID, original tags & phone number.
  • Pickup will be attempted within 48 hours (max 2 tries).

Self-ship address:

  • Core Asana Warehouse, E-189, Basement, Sector-56, Sushant Lok-2, Gurgaon, Haryana-122011
    Mobile: +91 7827270004

Note: Please share tracking details after shipping.

Refund

Refund timelines:

  • Refunds processed within 3–5 business days after receiving.
  • For failed payments, refunds take 3–7 business days.

Refund modes:

  • Prepaid refunds go to the original payment method.
  • COD refunds are issued as store credit (valid for 90 days).

Exceptions:

  • Ineligible returns won’t be refunded and will be sent back at your cost.

Customer Support

If you received a damaged or incomplete package, send photos and an unpacking video within 24 hours.

If marked delivered but not received, contact us within 24 hours.

Terms & Conditions

  • Policy enforcement: We may reject returns, exchanges, or refunds not complying with policy terms.
  • Misuse & fraud: Fraudulent claims, repeated returns, or policy misuse may lead to order restrictions, account suspension, or legal actions.
  • Customer-arranged shipping: We’re not liable for return loss/damage if customer arranges shipping.
  • Agreement: By purchasing, you agree to all policy terms.